Shipping & Delivery Times

ESTIMATED DELIVERY TIMES

Your order will be dispatched within 1-3 business days from time of purchase. We use Australia Post for all deliveries and unfortunately any delays caused from their end are out of our control.

Local Delivery is available for those in the Moranbah & Mackay region. We'll be in touch to arrange a delivery time.

PEAK PERIODS

At times of high volume, such as November and December strains on procedures become evident. Providing high quality service such as same day pack and send may not be possible and times may slip despite our planning ahead with extra staff to cope during this time. We always do our best to maintain our self-imposed high quality of service and response times.

We appreciate your patience and loyalty during the busy times.

(As time passes these terms will morph according to new situations that arise.)

DELIVERY AND ADDRESSES

Please be sure that your address is correct, including the postcode.

Re-delivery will be at the customer’s cost.

Most of our deliveries will be made to home addresses. If not home they will be stored at the local Post Office for collection. If you do not collect and it is returned to us, a return postage will be at your cost.

You are welcome to provide a ‘safe to leave at….’ message - this is at your own risk, we cannot cover for any theft or loss if this is chosen.

‘Safe to leave’ is at the ultimate discretion of the Post Office – if they deem it unsafe, your parcel will not be left, but taken and held securely at your local Post Office for collection.

Australia Post Eparcel emails are sent as soon as your parcel leaves us. This includes all tracking information that you can easily access to watch your order travel to you.

If your parcel is delayed please check your tracking and call AusPost 131118